HSBC UK Bank Plc

Financial Ombudsman decision DRN3030384 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

exchange rate HSBC UK Bank Plc trading as first direct (“first direct”) used to convert a payment he made into his account from Euros to GBPInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3030384.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.