Santander UK Plc
Financial Ombudsman decision DRN3029270 Upheld
Upheldoutcome, as published by the Ombudsman
£1,200redress stated in the decision
Mon Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling, Data and privacy
In the Ombudsman’s words
The fraudster changed Miss S’ address on Santander’s system. So the wrong address was referred to in her credit file.Credit file reporting
Miss S complains about Santander UK Plc’s customer service after she was the victim of a fraud.Complaint handling
Miss S also complains that a branch manager disclosed information about what happened to her sister without her consent.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3029270.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.