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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN3013023 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

I felt RBS should’ve realised this at the time.Support for vulnerable customers

Mrs W has had power of attorney to act on behalf of Mrs M in relation to money matters since mid-2014.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3013023.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.