Santander UK Plc
Financial Ombudsman decision DRN3012372 Upheld
Upheldoutcome, as published by the Ombudsman
£1,199redress stated in the decision
Mon Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Santander UK plc didn’t help him to recover two payments that he paid into the wrong account by mistake.Payment delayed or failed
Santander accepts that it should have made its process clearer to Mr B and has paid him £100 for the delay in dealing with his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3012372.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.