Santander UK Plc
Financial Ombudsman decision DRN3008950 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mrs W complains that Santander UK plc has not treated her fairly in her financial difficulty.Treatment in financial difficulty
In particular it has refused to either convert her mortgage back to an interest only basis, or to offer a lower interest rate.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3008950.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.