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Tesco Personal Finance Limited
Financial Ombudsman decision DRN3006141 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
incorrectly applied a default to her credit fileCredit file reporting
Mrs W complains that Tesco Personal Finance PLC (trading as Tesco Bank) has offered insufficient compensation after admitting that an early settlement quote was sent out to her in errorComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3006141.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.