National Westminster Bank Plc

Financial Ombudsman decision DRN2998202 Upheld

Upheldoutcome, as published by the Ombudsman

£120redress stated in the decision

Sun Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr P complained to us. He wanted NatWest to either accept the resident card as proof of address or accept an original bill as such proof. He also wanted NatWest to be held to account for its unprofessional conduct and inefficiencies.Complaint handling

Mr P complains about National Westminster Bank Plc’s (NatWest) handling of his application to obtain funds in a dormant account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2998202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.