Barclays Bank UK PLC

Financial Ombudsman decision DRN2992167 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sat Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

his complaint had been closed despite what had been agreedComplaint handling

Barclaycard were aware that Mr C was autistic and that he needed to understand things in detailSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2992167.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.