NewDay Ltd

Financial Ombudsman decision DRN2988351 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Mon May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs B complains that NewDay Ltd recorded late payment markers on her credit file after it failed to update her address.Credit file reporting

Mrs B has not been provided with the service she should have as she was not called when NewDay said it would call her back.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2988351.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.