Nationwide Building Society

Financial Ombudsman decision DRN2985344 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr and Mrs D complain that Nationwide Building Society unfairly put information on their credit fileCredit file reporting

failed to get this removed as quickly as it promisedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2985344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.