1st Credit Limited
Financial Ombudsman decision DRN2973694 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
1st Credit’s correspondence was, in part, inappropriate... it would have been better if 1st Credit had made more effort to take steps to find out Mrs K’s financial position and work with her towards a suitable repayment before plan, before mentioning court proceedings.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2973694.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.