HSBC Bank plc

Financial Ombudsman decision DRN2962485 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr and Mrs H complain that HSBC Bank Plc mis-sold them a HSBC Plus account in 2009.Product mis-sold

I don’t think they were treated fairly in late 2014 when they asked about the changes to their account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2962485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.