Santander UK Plc
Financial Ombudsman decision DRN2939459 Not upheld
Not upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs M complains that her mortgage was mis-sold as the terms and conditions include a Power of Attorney (POA) that was not explained to her.Product mis-sold
Mrs M also complains that Santander did not respond to her complaint within the eight week timeframe.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2939459.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.