Society of Lloyd's
Financial Ombudsman decision DRN2936545 Upheld
Upheldoutcome, as published by the Ombudsman
£999redress stated in the decision
Mon Feb 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr G complains that Nationwide Building Society mis-sold him a mortgage.Product mis-sold
Nationwide accepted that there were service issues and made Mr G a number of offers to settle the complaint including £450 compensation for the inconvenience it caused him.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2936545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.