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Lending Stream Limited

Financial Ombudsman decision DRN2916978 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr H entered into a repayment plan with Lending Stream in 2016.Treatment in financial difficulty

Mr H highlighted on multiple occasions that he had mental health issues – also sending Lending Stream evidence of this – and that the constant communication made him feel harassed.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2916978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.