HSBC Bank plc

Financial Ombudsman decision DRN2913407 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Mr R complains that HSBC Bank Plc gave him his internet banking log-in details without first checking his identity.Identity checks and access

He said this was the third time the bank had breached his data protection.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2913407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.