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Creation Consumer Finance Limited
Financial Ombudsman decision DRN2913192 Upheld
Upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
I am in no doubt that getting monitoring over that period was conditional on Mrs I paying £2,000 as the total price. I believe that the monitoring and maintenance is a central part of what Mrs I was buying.Product mis-sold
I am concerned that Creation never responded to our adjudicator. This case has not been resolved as early as it could have been.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2913192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.