Santander UK Plc
Financial Ombudsman decision DRN2912977 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
failed, on three occasions, to register the completion of his Individual Voluntary Arrangement (IVA) – causing two formal ‘notification of sums in arrears’ notices to be sent to him in errorCredit file reporting
Santander received but failed to process the IVA completion certificateService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2912977.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.