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National Westminster Bank Plc
Financial Ombudsman decision DRN2909025 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,628redress stated in the decision
Sat Nov 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I understand Mrs L feels this call was handled poorly and I agree it became heated at points.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2909025.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.