Lloyds Bank PLC

Financial Ombudsman decision DRN2907941 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,503redress stated in the decision

Fri Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr M complains that Lloyds Bank plc told him that a series of payments had failed when they hadn’t.Payment delayed or failed

Mr M isn’t happy with the way he was treated by Lloyds when he complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2907941.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.