Nationwide Building Society

Financial Ombudsman decision DRN2893130 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney

In the Ombudsman’s words

complaint is brought on behalf of the estate of the late Mr K by one of the Executors named in the will, whom I shall call Mr E. Mr E complains that Nationwide Building Society unfairly refused to allow him to access the late Mr K’s accounts without Grant of Probate.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2893130.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.