Nationwide Building Society

Financial Ombudsman decision DRN2882274 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss S has struggled with her money for some time. Things haven't been easy for her. And Nationwide’s actions just seem to have made that situation a lot worse.Treatment in financial difficulty

Nationwide accepted it hadn’t been as helpful as it should have been to Miss S when she rang up earlier in September.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2882274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.