National Westminster Bank Plc

Financial Ombudsman decision DRN2879303 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that National Westminster Bank Plc has not been reasonable when dealing with his business borrowing given his financial and personal difficultiesTreatment in financial difficulty

Mr H had provided details of his vulnerability and financial positionSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2879303.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.