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Capita Mortgage Services Limited
Financial Ombudsman decision DRN2856325 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs B complain that Capita Mortgage Services Limited has made adverse entries on their credit file despite their not missing payments.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2856325.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.