Virgin Money plc
Financial Ombudsman decision DRN2850904 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs S complains that Virgin Money plc failed to apply a payment that was sent to it.Payment delayed or failed
I agree that Virgin should have handled her enquiries in a far more professional manner than it did.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2850904.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.