FirstRand Bank Limited

Financial Ombudsman decision DRN2847478 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

the length of time it took Motonovo to resolve the complaintComplaint handling

compensation for poor customer service because it took Motonovo over 16 weeks to resolve his complaintService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2847478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.