Lloyds Bank PLC

Financial Ombudsman decision DRN2846172 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

In not verifying the information contained in the DMC’s letter of 29 January 2007, and consequently accepting repayments for a debt it was not owed, Lloyds should reasonably be held responsible for the subsequent distress caused to Mrs F.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2846172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.