Santander UK Plc
Financial Ombudsman decision DRN2843850 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr and Mrs G complain that Santander UK Plc unfairly and unreasonably is refusing to give them a loan to repay the shortfall for their mortgage.Irresponsible lending
Mr and Mrs G are unemployed and in financial difficulties, and want Santander to give them a loan to deal with the shortfall in their mortgage and their other debts and avoid losing their home.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2843850.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.