WDFC UK Limited

Financial Ombudsman decision DRN2830417 Not upheld

Not upheldoutcome, as published by the Ombudsman

£126redress stated in the decision

Thu Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

registered a default on her account without notifying herCredit file reporting

Wonga says it then sent Mrs D a default notice on 21 March 2015 (it mistakenly told Mrs D originally that the notice was sent on 31 March 2015)Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2830417.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.