Santander UK Plc
Financial Ombudsman decision DRN2829483 Not upheld
Not upheldoutcome, as published by the Ombudsman
£65redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
she was informed that only Mr V could respond and anyone else that did so would be committing an offence.Identity checks and access
Mrs V complains about the contact Santander UK Plc made when its automated fraud detection system was alerted by one of her genuine transactions and the way it handled her subsequent complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2829483.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.