HSBC Bank plc

Financial Ombudsman decision DRN2823176 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mrs N’s representative complains that HSBC Bank Plc did not provide a relationship manager and did not inform her that an ISA with a higher interest rate was available.Interest and rates

Mrs N’s representative complains that they had not been told this. He says the type of account she has should provide a relationship manager and had she had one, that manager would have told Mrs N about the new ISA.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2823176.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.