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Tesco Personal Finance Limited
Financial Ombudsman decision DRN2819139 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss I also complains that Tesco recorded a missed payment on her credit file when she tried to repay her loan.Credit file reporting
Miss I complains that Tesco Personal Finance PLC didn’t clearly explain the impact of agreeing a payment arrangement and she wasn’t aware missed payments would be recorded on her credit file.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2819139.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.