Santander UK Plc
Financial Ombudsman decision DRN2811172 Not upheld
Not upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Fri May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
did not do enough to protect the security of her bank account and did not take sufficient action when it was clear there had been a breachService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2811172.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.