Amigo Loans Ltd

Financial Ombudsman decision DRN2804413 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr L has told us he’s in financial difficulties, and that he can only afford to repay £2,000.Treatment in financial difficulty

Mr L has told us he’s in financial difficulties, and that he can only afford to repay £2,000. I appreciate that he thinks Amigo Loans should accept this. But it isn’t for me to require it to. Lenders are required to treated customers in financial difficulties positively and sympathetically.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2804413.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.