TSB Bank plc

Financial Ombudsman decision DRN2799195 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Fri Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

The bank has accepted that in the absence of evidence to the contrary that Mr L had been led to believe he would be given a loan.Product mis-sold

It also accepts that the appeals process wasn’t made clear at the time and so Mr L didn’t try and get the loan under appeal.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2799195.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.