National Westminster Bank Plc

Financial Ombudsman decision DRN2796168 Not upheld

Not upheldoutcome, as published by the Ombudsman

£23redress stated in the decision

Mon Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

It took around three weeks for the funds to be returned to Mr R’s account.Payment delayed or failed

NatWest agreed the service provided could have been better and that it had taken a long time to get the money back.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2796168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.