TSB Bank plc

Financial Ombudsman decision DRN2793733 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Miss G complains that TSB Bank plc mis-sold her a mortgage.Product mis-sold

She also received a poor level of customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2793733.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.