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Clear Score Technology Limited

Financial Ombudsman decision DRN2789649 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

allowed somebody to set up an account in her name without her permissionIdentity checks and access

apologised for the delays in responding to her emailsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2789649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.