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Hub Financial Solutions Limited

Financial Ombudsman decision DRN2784705 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mrs D complains about the advice Just Retirement Solutions Limited – now HUB Financial Solutions Limited – gave her and her late husband, Mr D, about making a lump-sum payment to their lifetime mortgage.Product mis-sold

This was at a time when Mr and Mrs D were particularly vulnerable, and it has caused upset and distress at an already difficult time.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2784705.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.