TSB Bank plc

Financial Ombudsman decision DRN2784363 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr C complains that TSB Bank plc failed to cancel or recover an international payment he made from his current account.Payment delayed or failed

I can see that he was left frustrated by not being given clear guidance on what to expect and when in relation to TSB’s recall attempts.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2784363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.