Santander UK Plc
Financial Ombudsman decision DRN2781220 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,530redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Santander failed to notify Ms T that the interest would be front loaded. It is fair and reasonable for this interest of £5,529.57 to be refunded.Interest and rates
Santander did not address the issue until April 2013 after the involvement of this service. This delay has added to Ms T’s distress and inconvenience.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2781220.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.