Yorkshire Building Society

Financial Ombudsman decision DRN2776882 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr and Mrs G complain that Yorkshire Building Society (“YBS”) has treated them unfairly and unreasonably by charging too much interest for their mortgage.Interest and rates

YBS accepts that it should’ve treated Mrs G’s comments as a complaint, and has paid £100 compensation for the trouble and upset caused by this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2776882.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.