Nationwide Building Society

Financial Ombudsman decision DRN2773226 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr and Mrs A have also raised concerns about the time it took Nationwide to respond to their complaints and the information they’ve been given.Complaint handling

Nationwide Building Society didn’t update its systems with their address details correctly which meant online debit card payments were declined.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2773226.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.