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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN2772388 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Wed Feb 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Volkswagen had caused some delay in the processing of Miss D’s application and didn’t make it clear to Miss D that a change of address would necessitate a further credit check.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2772388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.