HSBC Bank plc

Financial Ombudsman decision DRN2770766 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

HSBC did not respond until January 2015Complaint handling

HSBC Bank Plc failed to respond to a subject access request in timeData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2770766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.