National Westminster Bank Plc

Financial Ombudsman decision DRN2762142 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,086redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

NatWest has agreed to refund seven months’ interest on the guarantee liability (£2,986.15) for delays in Mr B’s mortgage being approved.Interest and rates

NatWest’s failure to respond to Mr A and Mr B’s request to meet had added to their distressComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2762142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.