HSBC Bank plc

Financial Ombudsman decision DRN2761540 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Miss D complains that HSBC Bank plc gave her incorrect advice when she first enquired about withdrawing a cash lump sum. And she’s unhappy about the way she was treated by the manager who refused to allow her to withdraw money from her savings account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2761540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.