HSBC Bank plc

Financial Ombudsman decision DRN2756980 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

HSBC found that in some cases - including Mr A’s loan - the statements didn’t cover the correct period. To compensate for this HSBC decided to refund the interest charged on the loanInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2756980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.