Experian Limited
Financial Ombudsman decision DRN2756917 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2redress stated in the decision
Thu Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
Mr L complains about the service he’s received from Experian Limited (“EL”) in relation to his credit file.Credit file reporting
Mr L couldn’t access his account as he failed its authentication checks to have access to a free account.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2756917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.