Metro Bank PLC

Financial Ombudsman decision DRN2736951 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I recognise that Miss B experienced some examples of poor service when she was promised calls and they weren’t made and when the bank failed to deal with her complaint when it should’ve.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2736951.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.